Privacy Notice
Thank you for choosing to be part of our community at Inboxx.ai ("Inboxx", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at hello@inboxx.ai.
This privacy notice explains how we collect, use, store, and protect your personal information when you use our AI WhatsApp chatbot, web-based AI chatbot, or AI voice agent (collectively, our "Services").
Please read this notice carefully to understand how we handle your data.
Table of Contents
- 1. How do we obtain your personal information and what personal information do we collect?
- 2. How do we use your personal information?
- 3. To whom will your personal information be disclosed?
- 4. Do we use cookies and other tracking technologies?
- 5. How long do we keep your personal information?
- 6. How do we keep your personal information safe?
- 7. Do we collect personal information from minors?
- 8. What are your privacy rights?
- 9. International transfers
- 10. Controls for Do-Not-Track features
- 11. Updates to this privacy notice
- 12. How can you contact us about this notice?
1. How do we obtain your personal information and what personal information do we collect?
We collect personal information directly from you when you use our Services, interact with us, or communicate with our AI systems.
Personal information you provide
| Context | Categories of personal information collected |
|---|---|
| Using our WhatsApp AI chatbot or web chatbot | Name, WhatsApp number, chat content, messages, attachments, audio files, and any data you voluntarily submit during interaction. |
| Using our AI Voice Agent | Voice recordings, transcriptions, phone number, and conversation metadata (time, duration, device type). |
| Contacting support or business inquiries | Name, email address, phone number, and message content. |
| Account registration (if applicable) | Name, email, password, and login details. |
| Billing and payments | Billing address, payment method, and transaction details (processed by secure third-party payment processors). |
Automatically collected information
When you use our Services, we automatically collect:
- Device information (type, operating system, and browser version).
- Log and usage data (time of use, features accessed, and performance data).
- IP address and location (approximate, not GPS-based).
- System activity, error logs, and diagnostics.
We use this information to operate, secure, and improve our Services.
2. How do we use your personal information?
We use your personal information for the following business purposes:
| Purpose | Description | Lawful basis |
|---|---|---|
| Service delivery | To operate our WhatsApp chatbot, AI chatbot, and AI voice agent; process your messages; and generate responses. | Performance of a contract |
| Service improvement | To train and improve our AI models, enhance accuracy, and optimize performance. | Legitimate interest / Consent |
| Communication | To send you updates, respond to inquiries, and provide customer support. | Legitimate interest |
| Security and fraud prevention | To monitor for abuse, detect fraud, and ensure the safety of the platform. | Legitimate interest / Legal obligation |
| Analytics | To measure usage trends, performance metrics, and improve user experience. | Legitimate interest |
| Legal compliance | To comply with legal obligations and regulatory requests. | Legal obligation |
3. To whom will your personal information be disclosed?
We may share your information with:
- Service providers that help operate our platform (hosting, analytics, payment processors, WhatsApp Business API providers, and voice transcription partners).
- Business partners or integrations (for example, WhatsApp, Twilio, or OpenAI) if required to deliver chatbot or voice services.
- Legal authorities where disclosure is required by law.
- Business transfers such as mergers, acquisitions, or asset sales, in which your information may be transferred securely.
We do not sell or rent your personal information.
5. How long do we keep your personal information?
We retain your data only as long as necessary to:
- Provide the Services;
- Comply with legal obligations; or
- Resolve disputes and enforce agreements.
Chat logs, voice data, and metadata are securely deleted or anonymized once they are no longer required.
6. How do we keep your personal information safe?
We implement industry-standard security measures, including:
- End-to-end encryption (for WhatsApp communications).
- Secure servers and firewalls.
- Access control and authentication protocols.
- Regular data audits and monitoring.
Despite our best efforts, no system can be 100% secure. If a data breach occurs, we will notify affected users as required by law.
7. Do we collect personal information from minors?
Our Services are not intended for children under 18 years of age. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for deletion.
8. What are your privacy rights?
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal information.
- Request correction or deletion of your data.
- Withdraw consent for certain data processing.
- Object to or restrict data processing.
- Data portability (receive your data in a transferable format).
You can exercise these rights by contacting us at hello@inboxx.ai.
9. International transfers
Your information may be processed in countries other than your own. We implement safeguards such as encryption, contractual clauses, or anonymization to ensure data protection standards are maintained.
10. Controls for Do-Not-Track features
Some browsers include a "Do-Not-Track" feature. Our website currently does not respond to such signals due to a lack of uniform standards.
11. Updates to this privacy notice
We may update this Privacy Notice periodically. Any updates will be posted with a revised "Last Updated" date. We encourage you to review this page regularly.
12. How can you contact us about this notice?
If you have questions or complaints regarding this notice or our data practices, please contact us:
Website
inboxx.ai