# Inboxx.ai

> Inboxx.ai is an AI automation platform for business communication. It provides AI Voice Agents that answer and make phone calls, AI WhatsApp chatbots and WhatsApp automation, and a unified inbox that brings customer conversations into one dashboard. Businesses use it to capture and qualify leads, book appointments, automate follow-ups and provide 24/7 customer support.

Naming: the website writes the brand as "Inboxx.ai", "InboxX.ai" and "InboxX". "InboxX" is also the name used for the platform's unified inbox.

## Overview

- Category: AI communication and automation platform (web-based business software).
- Two core services: AI Voice Agent (inbound and outbound calling) and WhatsApp Automation (chatbots, broadcasts, lead nurturing, support). The website also offers WhatsApp Business API access and multi-channel "AI Communication Solutions" that combine voice, chat and automation.
- Done-for-you: the Inboxx.ai team plans, builds, trains, tests and launches a custom AI agent for each business, then manages it. Customers do not need to write code.
- Customers: businesses of all sizes, from small businesses to enterprises, that handle many customer calls or WhatsApp conversations.
- Pricing: custom quote based on usage, number of agents and automation features. Free demos can be requested through the contact page.

## Core Products

- [AI Voice Agent](https://inboxx.ai/ai-voice-agent): AI phone agent for inbound and outbound calls. It answers calls 24/7, asks qualifying questions, books appointments and sends reminders, detects caller sentiment and escalates to people, and syncs call details to the CRM. It can use the business's existing number (SIP trunking), handle several calls at once and detect voicemail.
- [AI WhatsApp Chatbot (WhatsApp Automation)](https://inboxx.ai/ai-whatsapp-chatbot): AI chatbot that runs on the WhatsApp Business API or WhatsApp Cloud API. It answers questions, captures leads, sends alerts and order updates, runs broadcasts with approved templates, understands text, voice notes, images and PDFs, and hands chats to human agents with the full history.
- [AI Communication Solutions](https://inboxx.ai/ai-communication-solutions-for-businesses): Explains how AI voice agents, WhatsApp chatbots and multi-channel automation work together in one platform with a single dashboard.

## AI Voice Agent vs WhatsApp Automation

- AI Voice Agent handles phone calls: answering inbound calls, making outbound calls (campaigns, follow-ups, cold calling), qualifying leads by voice and booking appointments during the call.
- WhatsApp Automation handles WhatsApp messages: chatbot conversations, broadcast campaigns, order and delivery updates, reminders and lead nurturing.
- Both feed the same unified inbox, CRM integrations and human handoff, so a conversation can move between voice, WhatsApp and a human agent without losing context.

## Key Capabilities

- Inbound call answering 24/7, including after hours.
- Outbound calling: targeted outbound campaigns, sales calls, cold calling and follow-up calls.
- Lead capture and qualification: asks qualifying questions, tags leads and updates the CRM in real time.
- Appointment booking and reminders by phone, SMS or WhatsApp. Works with Google Calendar, Outlook and Cal.com.
- Automated routing by intent, complexity, department or agent.
- Human handoff: sales and support agents receive the full conversation history, tags and context.
- Unified inbox (InboxX): collects customer conversations from WhatsApp, chat, email and social channels in one place.
- Multilingual conversations: detects the customer's language and replies in it, on voice and WhatsApp.
- Sentiment detection: picks up urgency or frustration and escalates the call.
- WhatsApp broadcasts and campaigns sent to opted-in contacts with approved templates.
- Team collaboration: unlimited agents, roles and hierarchy, role-based chat permissions, automatic or manual chat assignment, and live agent activity tracking.
- Analytics and reports: conversion rates, response times, agent performance, chat volume, resolution time and lead quality.
- AI training center: businesses upload FAQs, product sheets and instructions to train the chatbot.

## Industries

The website names these industries: e-commerce and online stores, academies and schools, restaurants, real estate, logistics, fitness and wellness, clinics and healthcare, automotive, service businesses, events and entertainment, and IT and SaaS. It also mentions banking and telecommunications, agencies and travel.

## Integrations

Integrations named on the website:

- CRM: HubSpot, Salesforce, Zoho
- E-commerce: Shopify, WooCommerce
- Workflow automation: Zapier, Make, n8n
- Calendars: Google Calendar, Outlook, Cal.com
- Telephony: SIP trunking or the business's current phone setup
- Messaging: WhatsApp Business API, WhatsApp Cloud API
- Also shown in the homepage integrations section: Mailchimp, ActiveCampaign, Omnisend, Google Analytics, Slack, Airtable, Loom, Tidio
- Custom connections through API

## Use Cases

- Sales and lead generation: qualify inbound leads, run outbound call campaigns and pass qualified leads to sales reps with full context.
- Lead follow-up: automated follow-up calls and WhatsApp messages, synced to the CRM.
- Appointment booking and reminders: clinics, spas, service businesses and property visits.
- Customer support: answer FAQs, deflect routine calls and chats, and escalate complex issues to human agents.
- E-commerce and retail: order tracking, order and delivery updates, returns, payment confirmations and cart recovery on WhatsApp.
- Restaurants: reservations and menu questions by phone.
- Real estate: property details, buyer follow-ups and visit scheduling.
- Healthcare: appointment confirmations, reminders and patient questions.
- Banking and telecom: guided calls for balance checks, payments and troubleshooting.

## Important Pages

- [Homepage](https://inboxx.ai/): Overview of the platform, features, industries, integrations and FAQs.
- [Services](https://inboxx.ai/services): Summary of the AI Voice Agent, AI WhatsApp Chatbot, WhatsApp Business and AI Communication Solutions services.
- [About](https://inboxx.ai/about): Company mission and summary of Inboxx.ai's services.
- [Contact / Book a Demo](https://inboxx.ai/contact-us): Form to request a demo, a custom quote or an instant AI demo call.
- [Blog](https://inboxx.ai/blog): Guides on AI voice agents, WhatsApp chatbots and business automation.

## Resources

- [Multi-Channel AI Automation: One Inbox for All Channels](https://inboxx.ai/multi-channel-ai-automation-unified-inbox): How InboxX brings voice, chat, WhatsApp and social messages into one dashboard with triggered workflows.
- [How Inboxx.ai Builds Automated WhatsApp Chatbots](https://inboxx.ai/how-inboxxai-builds-automated-whatsapp-chatbots): Setup requirements and steps for a done-for-you WhatsApp chatbot.
- [WhatsApp AI Chatbot and Messaging Automation](https://inboxx.ai/whatsapp-ai-chatbot-messaging-automation): WhatsApp sales and support automation, CRM integration, human handoff and appointment reminders.
- [AI Voice Agent for Business: Everything You Need to Know](https://inboxx.ai/ai-voice-agent-for-business-everything-you-need-to-know): How AI voice agents work and how businesses deploy them.
- [How to Automate CRM Calls, WhatsApp and Chat Logging](https://inboxx.ai/automate-crm-calls-whatsapp-chat-multiple-platforms): Logging calls and conversations from several channels to a CRM automatically.
- [AI Voice Agents Use Cases](https://inboxx.ai/ai-voice-agents-use-cases): Voice agent use cases across healthcare, retail, banking and other sectors.
- [AI Voice Agents for Healthcare](https://inboxx.ai/ai-voice-agents-for-healthcare): Voice agents for patient calls and appointment access.
- [WhatsApp Automation in Healthcare](https://inboxx.ai/whatsapp-automation-healthcare-inboxx): WhatsApp automation for clinics and patient communication.
- [AI Assistant for Real Estate Leads](https://inboxx.ai/inboxx-ai-assistant-for-real-estate-leads): Capturing, qualifying and following up with real estate leads.
- [How Restaurants Use AI to Handle Calls 24/7](https://inboxx.ai/how-restaurants-use-ai-to-handle-calls-24-7): AI voice agents for restaurant reservations, orders and menu questions.
- [AI Communication Solutions for Retail](https://inboxx.ai/ai-communication-solutions-retail): AI voice and chat for retail orders and support.
- [AI for SaaS and IT Companies](https://inboxx.ai/ai-for-saas-it-companies-customer-support): AI customer support for software and IT companies.

## Optional

- [Retell AI vs Inboxx.ai](https://inboxx.ai/retell-ai-vs-inboxx-ai): Inboxx.ai's own comparison of its platform with Retell AI.
- [TCPA Rules for AI Phone Calls](https://inboxx.ai/tcpa-rules-for-ai-phone-calls): Overview of US TCPA rules that apply to AI phone calls.
- [Privacy Policy](https://inboxx.ai/privacy-policy): How Inboxx.ai collects and uses data, including voice recordings and transcripts.
- [Terms and Conditions](https://inboxx.ai/terms-conditions): Terms for using Inboxx.ai services.

## Contact

- Email: hello@inboxx.ai
- Phone: +971 50 281 6310
- Demo and pricing requests: https://inboxx.ai/contact-us